When operating Windows 7 (& Vista), some users have experienced a problem with an AppData file remaining after the uninstall of their previous version of Brain Power®. This file is created by Windows and can prevent the new version of Brain Power® from opening or can cause spontaneous crashes within the program. In order to correct this, you must locate the file and delete it;
Open the C Drive
Open the file with the primary username (that has Administrator priviledges)
used to log into the computer.
Open the AppData folder*
Open the Local folder
Open the VirtualStore file
Open the Program Files (x86) file
If you see a Brainpower file. Delete this file. This could be the source of
* If you cannot see the AppData folder, it is hidden from view. To change this, go to the Control Panel and Select Folder Options. Click the View tab and highlight "Show hidden files, folders, and drives." Push the Apply button to save the changes so you can complete the process above (steps 1 - 8).
IMPORTANT: DO NOT delete the "VitualStore" file itself. Just the BrainPower file within it.